Frequently Asked Questions
Q: I see your trucks everywhere – what do you guys do?Answer
We are not just a tree care company: we are the premier providers of a wide range of green care services, including everything to do with trees, shrubs, landscaping, woodlands, turf care, soil enrichment, and plant health care. If it’s something green and growing outside your door, we have something to do with it, or we will make a referral to a professional we trust! But, there is one thing we don’t do: we don’t sell 'chippers'….Collapse Answer
Q: What is so special about your company?Answer
There are almost 20,000 tree care firms in the U.S. but we are one of the 121 of those companies who are accredited by the Tree Care Industry Association (as of 2009 there are only a total of four companies accredited in VT and six in NH). We also have an A+ Rating with the New Hampshire Better Business Bureau as an accredited business. We have eleven ISA Certified Arborists on staff, many with arboricultural bachelor's degrees, and many more with associate's degrees.
We also hire only the best employees – honest, hard working, courteous and passionate about the outdoors and the work we do for our clients. Every single one of our employees, from the office staff to the field crews to management, is challenged everyday to exceed our clients' expectations.
And finally, we do what we say we are going to do, when we say we are going to do it, backed up by a personal guarantee from our founder and owner, Will Russell. To hear more of the story directly from our satisfied clients, please read the testimonials found in the right hand column of the various pages under Green Services. We are also able to provide references for our work: please email firstname.lastname@example.org for more information.Collapse Answer
Q: How much does it cost to hire you to care for my trees?Answer
The answer to this question depends on many variables, including the type of service requested, scope of the work, equipment required, ease of accessibility, etc. However, we are happy to provide you with a proposal detailing the services so that you can make an informed decision about your green care needs. Click here to Request A Consultation.Collapse Answer
Q: Do you work exclusively with homeowners?Answer
We care for some of the finest properties in Vermont and New Hampshire. Many are residential, but as evidenced by our Capabilities Statement we also provide services to a range of entities, from small towns to colleges, hospitals, national parks, and businesses of all sizes. The common denominator for all our jobs is the attention to detail, quality and service we provide.Collapse Answer
Q: What is an Arborist? Who will meet with me?Answer
Arborists are trained professionals who are knowledgeable and equipped to provide proper tree care. They are specially trained to provide a variety to services to maintain trees and shrubs.
ISA Certified Arborists are individuals who have achieved a level of knowledge in the art and science of tree care through at least three years of experience and having passed a comprehensive examination. They are also required to continue their education in order to maintain their certification, ensuring their knowledge is updated on the latest arboriculture techniques.
All of our Sales Consultants and Managers are ISA Certified Arborists and several have more advanced training.
Click here for a pdf produced by the University of New Hampshire Cooperative Extension about Selecting An Arborist.Collapse Answer
Q: What is a Consulting Arborist?Answer
Our ASCA, Member Consulting Arborist has advanced training beyond the ISA Certified Arborist and is trained to provide you with expert advice, diagnosis, appraisal and evaluation of all arboricultural issues. He is experienced in forensics and providing expert testimony in legal cases.Collapse Answer
Q: What is a Forester?Answer
Consulting Foresters assist private landowners in identifying and achieving goals for their woodlands such as managing forest products, wildlife habitat, recreation, water resources, and aesthetics. Members of the Vermont Woodlands Association adhere to educational, work experience and continuing education standards that set them apart from other practitioners.
Services provided by Consulting Foresters are wide and varied and include forest resource planning, forest product harvest marking and administration, preparing and negotiating contracts, forest appraisals, forest inventory, and assisting in tax treatments of woodlands to name a few. Some Consulting Foresters specialize in a particular area such as Christmas tree production or sugar bush management.
Developing a long term relationship with a qualified Consulting Forester is one of the best ways to play a role in the sustainable and productive stewardship of your land. Good management translates into a better return on your investment over time and the achievement of your land management goals.Collapse Answer
Q: What type of credentials do you have that will assure me that the products you use are both effective and pose a minimal risk to my family?Answer
We are licensed in both NH & VT to utilize a wide variety of products, most of which are available to you at the local hardware store. However, as a business, we are held to a higher standard since we typically treat more landscapes in a year than you do! Our extensive background provides a distinct advantage by allowing us to research the best possible products for use each year, upgrading whenever possible to increase effectiveness and lower risk.
Natural and organic treatments are more requested than ever by our clients, but even some of these products are considered pesticides, and therefore licensing is always required. We have both operational and supervisory level license holders who research and compare the best possible products to be used in a given situation, always taking into account client preferences for effectiveness and safety. Our applicators must attend ongoing continuing education, assuring that you receive the most professional service available. For more information, please visit the website of the licensing agency for either Vermont or New Hampshire.Collapse Answer
Q: What if my trees are healthy?Answer
Fabulous. We’ll help you keep them that way. We also offer insect and disease control, turf and soil care, landscaping and other services related to enhancing the financial and aesthetic value of your property.Collapse Answer
Q: Can you give me an estimate over the phone?Answer
Estimating green care services requires specialized training to properly consider the many variables. As much as we would like to give you a “ballpark” cost for services over the phone it’s nearly impossible to provide a realistic estimate without a site visit. The one exception to the rule applies to turf where we are able to give broad estimates based on acres or lawn size. However, to accurately diagnose any landscape issue in terms of a treatment plan requires a site visit.
Thus, our professional consultants are specifically trained to evaluate the considerations involved when estimating tree care services and frequently will be able to conduct a site visit within 48 hours of your call. We pride ourselves in providing our clients with high quality, personal service.Collapse Answer
Q: Do I need to be present for the proposal or when you do the work?Answer
The decision is entirely up to you. Many clients prefer to be present for the initial site visit to personally meet the consultant as this is a valuable time to discuss all your questions, concerns, and to present your goals for the project. We make every effort to accommodate your schedule in order to meet with you or to perform the work during a mutually convenient time.Collapse Answer
Q: Are you insured? Do I need extra insurance?Answer
Q: What type of equipment will you use? Will it damage my property?Answer
The type of equipment used will vary greatly from project to project. The arborist or forester providing the proposal to you will bring any concerns for your turf or surrounding landscape to your attention in the proposal. We make every effort to minimize damage or trauma to your property, and most clients are pleasantly surprised by our attention to the details of cleaning up your property after the job is finished. However, there may be conditions under which the equipment does leave impressions in the turf.Collapse Answer
Q: How do I know if my lawn has insect problems?Answer
Most insects prefer heat, which generally means open, sunny locations in your lawn. The weather also plays a big role in what pest is a problem in a given year. During wet summers chinch bugs are a nuisance. In other years, grubs will destroy turf roots from small patches to large expanses. The best defense is to have your lawn checked periodically by a professional, especially if you are having the lawn treated. Applying products is not always necessary or needed. Some applications can prevent the problem, while others can cure the situation once it is noticed or becomes a threat to turf loss.
Please email your questions to email@example.com.
Click here for a pdf listing of all Our Green Care Services.Collapse Answer